Shipping & Returns Policy
We take extreme care in crafting, inspecting, and packaging every authentic handicraft item. Please read our shipping guidelines and returns policy below.
Transit Damage & Defective Items
If your handcrafted product arrives damaged in transit, broken, missing parts, or incorrectly delivered, please notify our customer care team immediately:
Report Transit Damage
Notify within 48 hours of delivery
Unboxing Proof
Provide unboxing photo / video
We will promptly arrange a free replacement or full refund for verified transit-damaged artifacts.
Shipping & Delivery
All orders are securely packaged with protective padding. Orders are dispatched within 1-3 business days. Standard delivery across India takes 3-7 business days depending on pincode serviceability.
Returns & Exchanges
Unused handicraft items in original packaging may be returned or exchanged within 7 days of delivery. Custom-engraved or personalized handcrafted orders cannot be returned unless defective.
Refund Method
Approved refunds will be processed back to your original payment method (UPI, Netbanking, Credit/Debit Card) within 5-7 business days after receiving the returned parcel at our warehouse.
Handcrafted Variation Note
Since our products are authentically hand-carved, hand-cast, or hand-painted by traditional artisans, minor variations in color, tone, dimensions, or finish are natural characteristics of genuine handicrafts and are not considered defects.
support_agent Customer Care & Support
Support Helpline
Sri Karpagam Handicrafts Customer Care
Email Support
support@srikarpagamhandicrafts.com
Note: All transactions are governed by Sri Karpagam Handicrafts customer terms and statutory rights under the Consumer Protection Act, India.